Most Frequently Asked Questions.

  • Getting Started

  • What is RBFC?

    Global Limited 

    provides a unique global payment solution with online services, which can be joined from everywhere instantly.

    Our services were founded in order to simplify the flow of digital financial transactions worldwide.

    RBFC services

    • Personal and business account.
    • Wire (SWIFT) Transfer.
    • Foreign Exchange.
    • ATM/ Debit Card *.
    * Launching on January, 2020.

    With RBFC it is easier:

    • To top up funds online.
    • Switch funds between accounts.
    • Exchange currencies online.
    • Transfer money worldwide.

    What makes us special:

    1. Advanced Security:
      • SSL encryption.
      • 2-Factor authentication.
      • High Security of operations.
      • DMCA protection.
    2. Market Price:
      • Transparency.
      • No hidden fees.
      • Save up to 65% in hidden fees.
    3. Wide target market:
      • Cooperation with numerous worldwide banks.
      • Wide country coverage for wire transfers.
    4. Individual assistance and guidance:
      • Skilled and efficient support team who would be available for any questions at any time.
      • Friendly and easily communicable personnel.
    5. Focus on international students and workers:
      • Friendly account application.
      • Efficient and easy wire transfers.

    RBFC offers individuals and organizations/ businesses worldwide a full online automated self- services. Our motto is to strive for excellence to meet our customer needs while the professionalism of our team is a highlighted must-have.

    Join our RBFC global community and manage your money safe, easy, and fast!

  • Can I use RBFC account in my country?

    RBFC offers its services worldwide. Meaning, the company does not have a specific target country allocation- the payment services are marketed via the web only.

    RBFC has clients worldwide including the European Union, Asia, and the Middle East.

    However, due to company limitations, our services are not provided to the following countries:

    Former Liberian Regime of Charles Taylor
    North Korea
    FYR of Macedonia
    Sierra Leone
    South Sudan
    Sri Lanka
    Cape Verde
    Central African Republic
    Trinidad and Tobago
    Cote d'Ivoire (Ivory Coast)

    Unfortunately, RBFC is not able to onboard and provide services for users from the USA as well. If you still have questions regarding country coverage services, please contact our RBFC team, and we will gladly assist you. Mail: onboarding@rbfc.com.

  • RBFC & International Students

    The number of foreign students is steadily increasing. According to UNESCO (the United Nations Educational, Scientific and Cultural Organization), over 2.5 million students are studying outside their home country. They also predicted that by the year 2020 the number of foreign students will rise to approximately 7 million.

    The main destinations preferred were the United States, United Kingdom, Germany, France, Canada and Australia. The greatest percentage increases in the numbers of foreign students have occurred in New Zealand, Korea, the Netherlands, Greece, Spain, Italy, and Ireland. Please find more details here.

    Well done on choosing New Zealand for studying abroad. Let’s dive a bit deeper into the numbers and focus on the numbers of international students in New Zealand and some issues they can face. In 2018, more than 100,000 foreign students applied to New Zealand's universities. Boosting their self-confidence, making themselves more independent and self-sufficient, a lot of students are moving to Dunedin, Auckland, Christchurch, Wellington and other places.

    The average cost of living for foreigners: between $20,000 and $25,000 per year ($380–480 per week) for rent, food expenses, transportation costs and personal expenses.

    Of course, during their course of study, students are constantly supported by their families and receive money from all over the world.

    However, they can face some problems with opening a bank account. Moreover, they need a secure and fast way to receive and send money.

    RBFC understands the needs of international students and focuses on providing a solution for this problem. With us, using a simplified yet highly technical software, we're able to offer:

    • Easy account application
    • Fast wire transactions
    • Fiat currency conversion
    • High security of operations

    We simplify the flow of digital financial transactions, giving you the opportunity to receive and transfer funds worldwide.

    Grab your new friends, create a personal account with RBFC, and start receiving and sending funds safely, easily, and quickly!

  • RBFC & International Workers

    If you’re going to work abroad, you’re going to want to do it right – and where on Earth could be more right than New Zealand? In September 2019, a new set of rules on work immigration to New Zealand was accepted. The simplified process will allow 25-30,000 businesses of targeted industries to attract qualified workers.

    The numbers of workers who arrived under the seasonal employment program increased by 70% over the last 5 years.

    If you’re thinking of coming to New Zealand to work for a few years, or maybe even to settle, you’ll need a work or resident visa. To get that – you’re likely to need a job and a bank account.

    In 2018, about 300,000 foreigners received work visas for New Zealand.

    However, it is a well known fact that people from other countries encounter difficulties when opening bank accounts with a banking system they are not familiar with. Even if an account is opened, transaction costs and time consumption are high.

    RBFC understands foreign employees' needs and simplifies digital financial transactions, allowing receiving and transferring funds worldwide.

    We offer:

    • User-friendly application
    • Fast way to receive & send money worldwide
    • Fiat exchange
    • High security of operations
    • ATM/debit card

    Join our RBFC global community, and create an account for a fast and secure way to transfer money around the world!

  • How do I sign up with RBFC?

    In order to use the RBFC services, please first create an account with us.

    There are two types of accounts that can be created within the RBFC platform:

    • Personal account
    • Business account

    Please find here the details on how to create a personal account.

    For more information on how to create a business account, click here.

  • I didn’t receive account activation email

    To confirm your account registration with RBFC, a 6 digit activation code will be sent to your account as soon as the form is filled and ‘Sign up’ button is pressed.

    In case you have not received it, please check the following:

    1. Check your spam/junk folder.
    2. Make sure you have provided a correct email when signing up. Try to create a new account with the email address you have entered used before. If the address is already in use, you will see the message: "An account under this email already exists.” Otherwise, a new account with the correct email will be created and an activation email will be sent.
    3. Make sure your email service provider does not block emails from RBFC.
    4. If the recommendations above do not help, please contact our support team at: support@rbfc.com.
  • How can I reset my password?

    If you’ve forgotten or lost your password for your RBFC account, please follow the procedure of the password reset:

    1. Select the “Forgot password” link on the sign-in screen (Figure 1-1).
    2. Figure 1-1

    3. Fill in the field with your email address and hit “Send reset link” (Figure 1-2):
    4. Figure 1-2

    5. The reset link will be sent directly to your registered email. For security reason this password reset link is only valid for 60 minutes. Click on the URL provided in the email and enter a new password.
    6. Sign in as usual with the new password.
    7. No Email Received?

    If you do not see the email in your inbox, please check out the following:

    • Check your spam/junk folder.
    • Make sure all emails from RBFC are always delivered and not blocked by your email provider.
    • The forgot password feature has been checked and confirmed to be working as expected.
  • Fees & Limits

    We’re committed to keeping our rates and fees competitive.

    1. All fees are calculated in NZD as it is the base currency of RBFC, although accounts are available in many currencies.
    2. Account opening fees apply only to the first account opened for each entity. The account opening fee is automatically deducted from the client's RBFC account after funding the account. Subsequent renewal fees will be automatically deducted from the client's primary account.
    3. All fees that exceed the limitation are rounded up, and the digit in the second decimal place is always one number higher than it was before rounding up (ex., a fee of NZ$10.1112 will be charged NZ$10.12)
    4. The standard limit on Internet banking transfers is NZ$ 100,000 per day. Can be increased based on client's request.

    Private Clients (Individuals)

    RBFC Personal AccountNew Zealand & Australia RESIDENTSINTERNATIONAL
    Account registrationFree$250
    Monthly account management$5$15
    Send internal transfer between RBFC accountsFreeFree
    Incoming External Transfer (Wire)
    < $1.000$6$15
    $1.000 < $10.000$10$30
    > $10.000$15 + 0.02%$60 + 0.05%
    Outgoing External Transfer (Wire)
    < $1.500$35$50
    $1.500 < $10.000$45$60 + 0.25%
    > $10.000$60 + 0.10%$80 + 0.25%

    Business clients

    RBFC Business AccountCategory 1
    New Zealand, Australia
    Category 2
    New Zealand, Australia
    Category 3
    Low RiskHigh RiskOther Jurisdictions
    Account registration$250$500$750
    Monthly account management$50$150$250
    Send internal transfer between RBFC accountsFree0.10%0.10%
    Incoming External Transfer (Wire)
    < $1.500$3$10$8
    $1.500 < $10.000$5$12$10
    > $10.000$7 + 0.02%$17 + 0.06%$15 + 0.05%
    Outgoing External Transfer (Wire)
    < $1.500$20$35$30
    $1.500 < $10.000$25$35 + 0.28%$35 + 0.25%
    > $10.000$30 + 0.10%$40 + 0.28%$40 + 0.25%

    Cut off times for external transfers

    • Internal payments or transfers between RBFC accounts are processed immediately (including weekends and public holidays).
    • Payments to other banks are sent every hour between 9 am and midnight on business days. Payments submitted after midnight or on weekends or public holidays will be sent the next business day.
    • We process payments coming into RBFC accounts from other banks at regular intervals between 9 am and midnight on business days. This means there's no set time a payment will show up in your RBFC account.
    • Automatic payments are processed around 10 am on the due date. During weekends or public holidays the payment will be processed on the next business day. In case of insufficient funds in the account, we’ll try the payment again at 10pm the same business day, then again at 10 am and 10 pm on the next business day, if needed. If the payment fails four times, a dishonor fee will be applied.
    • Note: Transfers may be credited to the recipients account in as little as one (1) businessday; however, you should allow up to three (3) business days.
  • Personal Account

  • How can I create my personal account?

    Follow these easy steps below in order to register, activate and get started with your personal RBFC account:

    1. Hit the yellow “Log in” button on the upper right corner.
    2. Choose the button “Open the account” on the pop-up window (Figure 1-1):
    3. Figure 1-1

    4. Choose the account type and fill in the field with you email.
    5. Create your secure password and tap “Sign up”. See figure 1-1:
    6. Figure 1-1

    7. An email with the confirmation link and code will be sent to your email address. Confirm your account registration with RBFC by finding the email with 6 digit code and entering it here (figure 1-2):
    8. Figure 1-2

      If you did not receive the code/link, please request a new one with the “Request a new one” button. If the issue remains, read furthermore here.

    9. When you tap “Confirm”, your account will be automatically created. The account is private - only you can see your personal and transaction details.
  • Is it possible to change my account email address?

    For security reasons there is no option to make any changes to your email address which is linked to RBCF personal or business account. Please contact our RBCF Support Team directly at support@rbfc.com if you require to update your email information.

  • Can I update contact details?

    For security reasons, we need to authorize any changes to your contact list. Also, let us know if any of your details have changed (for ex., you've changed your name or moved to another address) by sending us an email at support@rbfc.com .

  • My email account was hacked

    If the email account linked with RBFC was hacked, please contact urgently our support team at support@rbfc.com . We can temporarily block your account upon your request until simple identity verification is passed. Also, we can block your RBFC debit card without delay to prevent any suspicious activity. Account lockout is a transitional measure until identity verification is passed.

  • Why do I need to verify my identity?

    In order to use RBFC services, you need to verify your identity due to a banking regulation commonly known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence” (CDD). It is the process of a business verifying the identity of its clients and carrying out various preventive measures against fraud and corruption.

  • Is my personal data safe?

    Absolutely, yes!

    We are a New Zealand company (New Zealand Company No: 6506052) which is registered as a New Zealand financial services provider, pursuant to the New Zealand Financial Services Providers (Registration & Dispute Resolution) Act 2008 (Financial Services Provider No.: 579968).

    To keep your information safe, RBFC uses SSL encryption technology. Based on our regulators' requirements, we are obliged to store your personal data for up to 5 years.

  • Can I use another person’s documents or data for creating and verifying my RBFC personal account?

    Using other people's documents or any information is considered as identity and financial fraud. Such documents will not be accepted. Only your personal documents can be used to create and verify an account at RBFC.

    Please find the details here regarding what documents that can be accepted for personal account verification.

  • What documents do I have to apply for RBFC personal account verification?

    In order to verify your RBFC personal account, it is required to provide your personal details and confirm your identity and residential address.


    Upload one of the following types of documents:

    • National identity card (front and back sides).
    • A passport.

    Our Compliance team can request additional documents for ID verification:

    • Driving License (front and back sides).
      * Note, driving license cannot be accepted as the main ID document.
    • Certificate of residency (not older than 3 months), front and back sides.
    • Government-issued document with your photo and signature.

    Requirements for an uploaded ID document:

    • The image must be in PNG, JPEG or PDF format and not larger than 10 MB.
    • It must contain:
      • All names, date and place of birth and the sex of the bearer;
      • A picture and signature of the person in question;
      • The country, place and date of issue of the document;
      • The name of the issuing authority;
      • The expiration period and the territorial validity of the document;
      • Registration number;
      • MRZ-code.
    • It must be valid for another 6 months.

    Upload one of the following types of documents:

    • Certificate of residency (not older than 3 months).
    • Confirmation of address through a utility bill i.e. water, electricity, or gas (not older than 3 months). If the person is not the customer, the person’s relationship to the customer – Signed letter explaining the relation.
    • Bank statement (not older than 3 months).

    Proof of address requirements:

    • It should be with the applicant's name or the family name (subject to management's decision).
    • Cell phone bills are not accepted.
    • P.O. BOX address is not an acceptable form.

    Please make sure the image is of high quality, unobstructed and is not cropped. The image must show a full document page.

    Upload a scan or photo of your document. We do not accept screenshots.

    Scan each document separately and include front and back sides. Where a document has stamps, seals or text on both sides of the page then both sides must be scanned.

    Make sure everything is complete and clear so that we can get your account up and running without any delays.

    Feel free to send us an email at onboarding@rbcf.com if you have any additional questions.

  • I’m keep getting a rejection message while my documents upload

    To avoid a rejection while documents are uploaded:

    • Check if the document is in PNG, JPEG or PDF format and no larger than 10 MB.
    • Check that the file size is less than 5 MB.

    To get your account up and running without delays:

    • Make sure you are uploading an image that shows the entire document.
    • Check that your document is valid.
    • Double check that all fields contain the correct information.
    • We only accept good quality, color-scanned copy of the document

    Do not hesitate to contact us at onboarding@rbcf.com if you have any questions.

  • How long does verification take?

    Our compliance team understands that your time is valuable and is working hard to review your application as soon as possible. This process usually takes less than 12 hours for your personal account, and 7-10 business days for your business account (assuming we have received all the required documents). We will send a notification email to your registered email address as soon as your account application and documents have been reviewed.

    Feel free to send us an email to onboarding@rbcf.com if you have any additional questions.

  • My personal account verification request has been rejected, what should I do?

    If you uploaded your documentation with the application form and got a rejection email from us, please follow the recommendations you have received in your inbox from our email and reapply again.

    The full list of requirements and instructions for RBFC personal account verification can be found here.

    Document upload guidelines for RBFC business account verification please find here.

  • What companies can open a business account with RBFC?

    Types of companies which are right for opening a business account with RBFC:

    • Businesses that don’t handle much cash and want a digital, completely fee-free bank account.
    • New businesses that are ready to grow while easily managing their cash flow.
    • Bigger companies that need the essentials.
    • Businesses that want an interest-bearing savings account.
  • Business Account

  • How can I create a business account with RBFC?

    Find here a few instructions on how to create a business account with RBFC.

    1. Select the “Log in” button on the upper right corner.
    2. Tap the button "Open the account” on the pop-up window (Figure 1-1):
    3. Figure 1-1

    4. Choose the business account type and provide your email.
    5. Fill in your secure password and click “Sign up” (Figure 1-1):
    6. Figure 1-1

    7. Confirm your account registration with RBFC by finding the email with 6 digit code and entering it here (figure 1-2):
    8. Figure 1-2

      If you did not receive the code, please request a new one with the “Request a new one” link. If the issue remains, read the details here.

    9. After clicking on the yellow button “Confirm” your business account will be automatically created.
  • Wire Transfer

  • What is Bank Wire (SWIFT) transfer?

    A wire transfer is an electronic transfer of money. A traditional wire transfer goes from one bank or credit union to another using a network such as SWIFT.

    SWIFT (the Society for Worldwide Interbank Financial Telecommunications) is a type of international transfer sent via the SWIFT international payment network.

    This type of electronic funds transfer went live back in 1973. The system can be used by organizations, private individuals or entrepreneurs. Nowadays, more than 11,000 financial institutions use it by sending out over 25 million messages daily.

    Key benefits:

    • Security and consistency of money transfer worldwide.
    • Transparency - SWIFT payments clearly detail the amounts involved in the transaction, the route it takes between banks, the details of all charges and the nature of the payment (along with many other details). This information allows all parties involved to track the transaction and to understand the costs and time period involved.
    • Traceability - Because SWIFT details the route of the transaction between banks and the amount of money involved, it provides clear and recognized proof of payment.
    • Multicurrency calculation of funds.
    • Ease of payments - With SWIFT transfer you can easily pay for the goods you bought from another country. You can also send money to individuals or organizations located in another country.
    • Fast processing time - With SWIFT transfer money moves within 1-3 business days. However, they can take longer due to time differences between the sending and the receiving country, or multiple intermediary banks involved with delivering your money.
    • Low fee of transfer.
    How SWIFT payment work

    SWIFT does not actually move money; their network transmits messages between banks that allow the banks to make transfers.

    SWIFT assigns each financial organization a unique code that has 8-11 characters. The code is interchangeably called the bank identifier code (BIC), SWIFT code, SWIFT ID, or ISO 9362 code the international transfers in SWIFT are most demanded.

    RBFC simplifies digital financial transactions, that allows receiving and sending Bank Wire (SWIFT) transfers worldwide in all major global currencies.

  • What is the age limit?

    Below are the minimum age requirements to open a RBFC account:

    • To open a personal account, you need to be at least 16 years old.
    • To open a business account, you need to be 18+ years old.

    If you have any questions regarding the procedure, drop us an email at onboarding@rbfc.com and we will be happy to assist you.


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